Account Manager

Sales
Malta
€40,000
-
€55,000
Malta

Welcome to our Sales Roles in Gambling Businesses section, where we specialize in connecting talented individuals with exciting job opportunities in the thrilling world of gambling.

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Location: Remote from Malta, Cyprus or Marbella

Reports to: Head of Account Management

Responsibilities:

Client Relationship Management:

  • Build and maintain strong, long-term relationships with clients by understanding their needs and providing tailored solutions.
  • Serve as the primary point of contact for assigned accounts, ensuring timely and effective communication.
  • Respond promptly to client queries, concerns, and complaints, delivering effective resolutions.

Sales and Revenue Growth:

  • Actively identify opportunities for cross-selling and upselling existing clients on new products and services within the group.
  • Analyse client data to identify trends, upsell opportunities, and potential new entities within the client's group of companies.
  • Collaborate with the Head of Account Management and AM team to achieve revenue and retention targets.
  • Promote new products, services, and promotional offers to current clients, highlighting their value.

Account Coordination and Oversight:

  • Monitor the status and performance of client accounts, ensuring they meet agreed-upon objectives.
  • Collaborate with internal teams such as sales, marketing and onboarding to ensure smooth delivery of services, addressing any operational challenges.
  • Develop and maintain detailed client account plans and performance reports.

Strategic Insight and Market Awareness:

  • Conduct research and analysis to identify industry trends, competitive insights, and opportunities for client growth.
  • Brainstorm new strategies to strengthen client relationships and enhance customer satisfaction.
  • Provide feedback to internal teams to improve products, services, and client offerings based on customer input.

Reporting and Collaboration:

  • Prepare regular reports on account performance, sales progress, and client satisfaction metrics.
  • Coordinate with marketing and sales teams to align account strategies with broader business goals.
  • Participate in team meetings, strategy sessions, and training programs.

Key Skills and Requirements:

  • Proven experience in account management, client relations, or sales, within B2B fintech, banking, or iGaming industries.
  • Strong communication and interpersonal skills, with the ability to manage complex relationships.
  • Data-driven approach to identifying client opportunities and driving revenue growth.
  • Excellent organisational and multitasking abilities.
  • Familiarity with CRM tools and account management systems such as Freshsales, Intercom and Jira.
  • A proactive mindset with a focus on results and problem-solving.
  • Knowledge of the iGaming industry and/or Banking is a strong advantage.

What We Offer:

  • Competitive salary with performance-based incentives.
  • Opportunity to work with a dynamic and innovative team in a rapidly growing company.
  • Flexible working environment with remote options.
  • Professional development opportunities and a chance to grow within the company.
  • Promoting new products/services to current customers

Apply for role

Submit an application to us with your CV and we will be in touch as soon as possible. Please provide us with an introductory message about you.

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Ana Catarina Lopes

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FAQs

Clear and concise answers to your most pressing questions

How long will it take to find a job?

Often you will get interviews in your first week on receipt of your CV. Securing the job will be down to your suitability and interview performance.

Where are you most well connected?

Our team are based primarily in Malta and the UK, with extensive networks across gaming and fintech, with some of the industries biggest brands as clients.

Still have questions?

Contact us directly, and we’ll make sure you have all the information you need to get started or take the next step.