B2C Customer Support Specialist
Welcome to our Customer Service Roles in Gambling Businesses section. As leading specialists in gambling recruitment, we're dedicated to matching passionate professionals with customer service job opportunities in the thrilling world of gambling.
B2C Customer Support Specialist
Working hours: Shift-based work to provide 24/7 player support.
Key Responsibilities:
- Customer Assistance: Respond to inquiries via phone, email, and live chat with professionalism and a personal touch.
- Issue Resolution: Turn problems into solutions. Troubleshoot and resolve customer issues, ensuring each interaction ends with a satisfied customer.
- Product Knowledge: Become an expert on our products and services. Provide accurate information and insightful support to customers.
- Documentation: Keep our records spotless. Track customer interactions, issues, and resolutions in our support system.
- Feedback: Your insights matter! Gather valuable customer feedback and share it with our team to help us improve.
- Follow-Up: Show customers you care by following up to ensure their issues are resolved and they are happy with the outcome.
- Collaboration: Teamwork makes the dream work. Collaborate with sales, product development, and technical support to meet customer needs and enhance our services.
Skills:
- Fluent in English, both spoken and written.
- Strong problem-solving and troubleshooting abilities.
- Patience and professionalism in handling customer inquiries.
- Proficiency in customer support software and tools (e.g., Zendesk, Freshdesk).
- Excellent organizational and time management skills.
- A customer-focused mindset with a passion for delivering top-notch service.
- Detail-oriented with the ability to multitask effectively.
- A team player with a positive attitude and a willingness to learn and grow.
Apply for role
Submit an application to us with your CV and we will be in touch as soon as possible. Please provide us with an introductory message about you.
Let us help you find the right role
Whether you’re seeking your next challenge or looking to take your career to new heights, we’re here to guide you every step of the way. Let us connect you with opportunities tailored to your expertise, passions, and long-term goals
Submit your CV
Register and submit your CV in 2 minutes, entering our pool of global talent for immediate consideration.
Get matched in minutes
The right job is waiting for you at TalentBet, where we will immediately match you to available roles.
Never miss an opportunity
We'll be in touch the moment the right opportunity presents itself for your role and location.
FAQs
Clear and concise answers to your most pressing questions
Often you will get interviews in your first week on receipt of your CV. Securing the job will be down to your suitability and interview performance.
Our team are based primarily in Malta and the UK, with extensive networks across gaming and fintech, with some of the industries biggest brands as clients.
Still have questions?
Contact us directly, and we’ll make sure you have all the information you need to get started or take the next step.