Chinese speaking Retention Team Leader
Welcome to our Customer Service Roles in Gambling Businesses section. As leading specialists in gambling recruitment, we're dedicated to matching passionate professionals with customer service job opportunities in the thrilling world of gambling.
Chinese speaking Retention Team Leader
Main job responsibilities
- Owning the VIP customer satisfaction in his life cycles.
- Providing high-quality interactions, retention and sales oriented.
- Building and maintaining strong, long-lasting customer relationships and loyalty with the PVIP and VIP clients.
- Develop and execute strategic plan to achieve customer satisfaction goals.
- Monitor customer feedback closely to be able to improve overall site and product experience.
- Understand the business needs, trends and challenges.
- Monitor performance and motivate team members in order to keep a high standard of work, assure quality levels are maintained and communicated to all team members.
- Train and develop knowledge within the VIP and PVIP departments.
- Develop Automation culture.
- Develop and execute strategic plan to achieve the PVIP and VIP targets.
- Work closely with the teams managers.
- Create a unique customer journey along with the marketing team.
Requirements:
1. Proven gaming executive experience - min 2 yrs
2. Previous experience as retention/VIP executive within the online gaming industry
3. Ability to communicate and present all levels of the organization, including executive and C-level.
Apply for role
Submit an application to us with your CV and we will be in touch as soon as possible. Please provide us with an introductory message about you.
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Often you will get interviews in your first week on receipt of your CV. Securing the job will be down to your suitability and interview performance.
Our team are based primarily in Malta and the UK, with extensive networks across gaming and fintech, with some of the industries biggest brands as clients.
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