Customer Support

Support Tasks:

• Serve customers by providing product and service information and resolving product and service problems.
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• Establish and maintain thorough product knowledge, remain up to date on any product or process changes to confidently answer any questions customers may have, and handle each interaction appropriately.
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• Retain customers by ensuring a good user experience and handling customers concerns.
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• Maintain a positive, empathetic, and professional attitude toward customers and always respond promptly to customer inquiries.
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• Communicate and coordinate with colleagues as necessary.
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• Provide feedback on the efficiency of the customer service process and suggest process improvements when applicable.
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• Manage live chats via Intercom while maintaining our Triple Crown quality standards.
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• Provide written communication to customers that are free of spelling or grammatical errors.
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• Communicate with multiple customers at the same time. Keeping up with various customer needs and conducting follow-ups in a timely manner.

Onboarding Tasks:

• Assisting with collecting and verifying the identification documents of the customers;
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• Assisting detecting forged documents;
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• Provide guidance to the customer regarding identification information.

PERSONAL REQUIREMENTS

We value the candidate that have:

• Proven customer support experience or experience as a Customer Support Representative
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• Strong typing and reading comprehension skills
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• Customer orientation and ability to adapt/respond to different types of personalities
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• Excellent communication and presentation skills
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• Ability to multi-task, prioritize, and manage time effectively
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• Fluent in spoken and written English.