Customer Support Agent - Dutch
Welcome to our Customer Service Roles in Gambling Businesses section. As leading specialists in gambling recruitment, we're dedicated to matching passionate professionals with customer service job opportunities in the thrilling world of gambling.
Job Description & Responsibilities:
· Communication with customers through live chat and e-mails.
· Maintain prompt and empathetic attitude towards customers.
· Acknowledge and resolve customers issues and queries.
· Keeping up to date with products terms, offers and functions.
· Report and escalate advanced customer queries to the relevant departments.
· Perform first-step investigations on queries and issues.
· 3 shift based role (Monday-Friday) 9:00 18:00, 13:00 22:00, 16:00 01:00.
Experience and qualifications:
· Proficiency in both written and verbal English, with excellent language skills.
· Proficiency in both written and verbal German, or French or Dutch with excellent language skills.
· Strong communication abilities, enabling effective interaction and collaboration.
· Solid computer literacy and adept typing skills.
· Ability to perform effectively within a multitasking work environment.
· Previous experience in online customer support will be considered a big plus.
Apply for role
Submit an application to us with your CV and we will be in touch as soon as possible. Please provide us with an introductory message about you.
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FAQs
Clear and concise answers to your most pressing questions
Often you will get interviews in your first week on receipt of your CV. Securing the job will be down to your suitability and interview performance.
Our team are based primarily in Malta and the UK, with extensive networks across gaming and fintech, with some of the industries biggest brands as clients.
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