Fraud & Payments

Job title: Fraud & Payments Analyst

Contract: Full time employment

The Business

Trenta Tech Limited is a service company supporting online gambling brands such as CasinoSecret.com, an established and profitable online casino facing the Asian market made up of an experienced leadership team who have spun out from major household gambling operators. The business is looking to hire people to support us in our office in central Limassol.

The role is exciting, you would step into a motivated, high performing and energized team. We are happy to train and invest in the right person as needed; knowledge of gambling, attitude and approach counts significantly for us. Coming with various job perks along with a competitive remuneration package we would welcome your application if you think you have the skills to fit the job description below.

In a nutshell

The role is to help minimize business costs associated with fraud and other undesirable activity in an online casino environment facing the Asian market. It involves making sure all customers’ withdrawals are processed correctly and timely whilst identifying and mitigating risks which can incur financial loss.

The role involves being meticulous and constantly aware of niche risks that can impact the business when assessing player accounts and gameplay activity, then being able to act to mitigate those effectively.

What you will be working on

Monitoring of registrations, deposits and withdrawals with the team to detect issues especially with regard to possible charge backs, colluders and bonus abuse

Checking player behavior for risks, then processing payouts timely

Interrogating certain KYC documents, spotting counterfeits

Oversight of casino activity to spot anomalous or high-risk activity which requires mitigation Helping ensure tasks are delivered in line with SLAs and acceptable chargeback levels are maintained

Dealing with escalations from support agents in a customer centric but risk aware way, importantly treating customer support as your customer.

Supporting other team members helping to transfer (and also acquire) knowledge organically and without prompt

Helping with ad hoc tasks, especially procedure documentation or improvement

Being an active and enthusiastic member of the team contributing to the overall positive work environment

Skills & Attributes

Detail-oriented and an analytical mindset incredible attention to detail is needed Strong interpersonal & communication skills a team player who is not afraid to share knowledge

Someone who is organized and diligent

Flexible and adaptable, enjoying a high paced and changing environment Customer centric and business minded

Patient with complex systems and working practices

Experience & qualifications

Must have the right to work in Cyprus

Optimally someone with degree level education or experience in an analytical or profession, proven good with numbers and large amounts of data.

Someone with a background as a player could fit well and this is not considered detrimental to an application, in fact a benefit. An understanding of casino games is important, and this will be asked about during interview.

A good understanding fraud in a non 3DS secured card processing environment is considered an asset.

A solid grounding in risk management and payments within an online casino context is a major plus.

Some payment processing experience is helpful in another domain, an understanding of the methods and how procedures work although this can be taught easily.

Previous experience in i-Gaming highly beneficial.