Online Casino Manager

Online Casino Manager

We are seeking an experienced and results-driven Online Casino Manager to oversee the operations of our online casino, focusing on unlicensed markets. The ideal candidate will possess a deep understanding of the online gaming industry, exceptional management skills, and the ability to navigate the complexities of operating in unlicensed markets. The Casino Manager will report directly to the COO and will be responsible for ensuring a seamless and engaging gaming experience for our customers.

Responsibilities

Operational Management:

• Oversee daily operations of the online casino, ensuring a high-quality gaming experience.
• 
  
• Implement and maintain operational procedures and policies to enhance efficiency and customer satisfaction.

Game Portfolio Management:

• Manage the selection, integration, and performance of casino games.
• 
  
• Work with game providers to ensure a diverse and appealing game portfolio.

Customer Experience:

• Ensure the highest level of customer service and satisfaction.
• 
  
• Implement strategies to improve customer retention and loyalty.

Compliance and Risk Management:

• Ensure all operations comply with relevant laws and regulations, particularly in unlicensed markets.
• 
  
• Identify and mitigate risks associated with operating in these regions.

Team Leadership:

• Lead and manage a team of casino staff, including customer support, game operations, and marketing.
• 
  
• Foster a positive and productive work environment.

Marketing and Promotions:

• Collaborate with the marketing team to develop and execute promotional campaigns.
• 
  
• Analyze the effectiveness of promotions and adjust strategies as needed.

Performance Monitoring:

• Monitor and analyze key performance indicators (KPIs) to ensure business objectives are met.
• 
  
• Prepare regular reports for the COO on casino performance and strategic initiatives.

Player Acquisition and Retention:

• Develop and implement strategies to attract and retain players
• 
  
• Utilize data analytics to understand player behavior and preferences.

Key Performance Indicators (KPIs):

• Revenue Growth: Measure the increase in casino revenue over specific periods.
• 
  
• Customer Retention Rate: Track the percentage of returning customers.
• 
  
• Average Revenue Per User (ARPU): Assess the average revenue generated per user.
• 
  
• Game Performance Metrics: Monitor the popularity and profitability of casino games (RTP)
• 
  
• Customer Satisfaction Score: Evaluate customer satisfaction through feedback and surveys.
• 
  
• Operational Efficiency: Measure the efficiency of casino operations and processes.

Requirements:

• Proven track record of managing operations in unlicensed or grey markets.
• 
  
• Minimum of 7 years of experience including at least 5 in the online gaming or casino industry, and at least 3 years in a managerial role.
• 
  
• Proven track record of managing operations in unlicensed or grey markets.
• 
  
• Bachelor’s degree. Advanced degree is a plus.
• 
  
• Strong leadership and team management abilities.
• 
  
• Excellent understanding of online casino operations and player behavior.
• 
  
• Proficient in data analysis and performance metrics.
• 
  
• Ability to develop and implement strategic initiatives.
• 
  
• Strong problem-solving and decision-making skills.
• 
  
• Highly organized with strong attention to detail.
• 
  
• Adaptable and able to thrive in a fast-paced environment.
• 
  
• Strong ethical standards and integrity.
• 
  
• Excellent communication and interpersonal skills.