Payments Manager

Payment Manager

Key Responsibilities:

• Agent Collaboration:
• Onboard agents by thoroughly explaining the project details, benefits, and processes.
• Conduct initial training to introduce the projects and evaluate their ability to manage payment services for deposit and withdrawal requests.
• Ensure uninterrupted payment operations 24/7.
• Manage relationships with agents to ensure satisfaction and effective collaboration.
• Support & Queries:
• Manage all payment-related support queries by acting as a mediator between agents and merchants, ensuring swift and effective resolution.
• Develop and maintain strong relationships with both agents and merchants.
• Work closely with the finance team to ensure reconciliation and maintain accurate closing balances.

Requirements:

• Excellent leadership and team management skills.
• Strong communication and collaboration abilities.
• Ability to work in a fast-paced, dynamic environment.
• Strong problem-solving skills and ability to handle complex issues.
• Self-motivated with a results-driven approach.