Player Experience Specialist (Finnish Speaking)
Welcome to our Customer Service Roles in Gambling Businesses section. As leading specialists in gambling recruitment, we're dedicated to matching passionate professionals with customer service job opportunities in the thrilling world of gambling.
About Blixx Gaming:
Blixx Gaming, part of the HappyHour portfolio, is a team of dedicated industry professionals with a mission to deliver supreme user experience for all players. As a small and agile team, each member brings years of industry insight and a relentless pursuit of excellence.
About the role:
We are seeking passionate individuals to join our team as a Player Experience Specialist. In this role, you will be the frontline ambassador of our brand, providing world-class support to our players through chat and email, whilst being offered opportunities to learn and do more than your usual customer service job.
Key Responsibilities
Deliver Exceptional Service: Respond promptly and professionally to player inquiries over live chat and email, demonstrating empathy, warmth, and a solutions-focused approach.
Resolve Issues Efficiently: Investigate, analyse, and resolve customer issues effectively, aiming for first-time resolution wherever possible.
Manage Sensitive Processes: Handle KYC (Know Your Customer) duties, withdrawal processing, document verification, and other payments and compliance-related tasks with attention to detail and confidentiality.
Promote Player Safety: Recognize signs of responsible gambling and risk-related concerns during interactions, escalating and addressing them as needed.
Collaborate for Solutions: Work closely with internal and external teams to find effective resolutions to player challenges and contribute insights for product improvement.
Enhance Player Engagement: Identify opportunities to cross-sell or promote additional features and services in a natural and customer-first manner.
Monitor and Escalate Risks: Stay alert to suspicious activities or patterns and escalate these promptly in line with company procedures.
Adapt and Contribute: Show flexibility in handling tasks beyond customer support, assisting with projects or initiatives aimed at improving the overall customer experience.
Qualifications:
- Experience in Customer Service or a similar iGaming role.
- Fluent in Finnish and English (Estonian is a plus).
- Strong analytical skills to address player concerns and ensure well-being.
- Confident handling challenging conversations with tact and professionalism.
- Solution-oriented, proactive, and a collaborative team player.
- Eager to learn and take on new challenges.
- Flexible and adaptable to shifting priorities and tasks.
- Willing to work shifts, including weekdays and weekends, between 7 am1 am CET.
Benefits and Perks:
- 30 days of holidays
- Health insurance
- Career opportunities
- 600 Euros Learning & development allowance
- Modern office space in the heart of St. Julians
Location:
Hybrid. Candidates need to be based (or willing to relocate) in Malta.
Apply for role
Submit an application to us with your CV and we will be in touch as soon as possible. Please provide us with an introductory message about you.
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Often you will get interviews in your first week on receipt of your CV. Securing the job will be down to your suitability and interview performance.
Our team are based primarily in Malta and the UK, with extensive networks across gaming and fintech, with some of the industries biggest brands as clients.
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