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B2B Customer Support
23,000€
-
25,000€
|
Based on experience
Welcome to our Customer Service Roles in Gambling Businesses section. As leading specialists in gambling recruitment, we're dedicated to matching passionate professionals with customer service job opportunities in the thrilling world of gambling.
B2B Customer Support
Location: Malta
Salary: 23,000€ - 25,000€
Responsibilities:
- Provide quality support for one of the fastest growing technology companies in Europe
- Answer questions through chat, email and phone with customers and external stakeholders about the company, their products and services and payments in general.
- Identify where improvements can be made and suggest how they can be implemented.
- Communicate with internal departments to provide an efficient workflow amongst the operational teams
- Handle ad-hoc tasks as directed by the line manager
- Assist the team with Onboarding of clients and basic Payment related queries
Requirements:
- +1 year experience within either a Fintech or Payments institution, within a Customer Support function (Live chat and emails)
- Excellent written and verbal English. Also, would be an advantage but not compulsory to have an additional language
- Good written and oral communication skills both internally and across customer base.
- Experience working with CRMs and payment platforms
- Knowledge of JIRA, not compulsory but will be considered an asset.
- Knowledge of Zendesk or similar tools such as Freshdesk, not compulsory but will be considered an asset.
- Preference will be given to candidates with experience in start-up environments
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