Danish speaking Customer Support Agent

Danish-speaking Customer Service Agent

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Location: Malta

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We want you to:

- Be a fluent or native Danish speaker with a C1 level of English, both spoken and written

- Be flexible and willing to work on a shift basis

- Have experience working with customers, listening to their needs, and providing the best solutions

- Be an excellent listener, have an empathic approach, and take pride in giving excellent service to our players

- You have exceptional organization skills (including arriving on time, meeting deadlines, and finding accurate information in a timely manner).

- You are detail-oriented with the ability to handle stressful situations while maintaining a positive attitude

- Be an individual who is open to constructive feedback

- Be a team player that can also work independently

- As a Customer Service Agent, you will be the first point of contact for our players through live chat, email, and phone calls delivering the best possible experience.

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You will:

- Enable our players with quality solutions in a timely, personal, and professional manner that exceeds the customers’ expectations

- Identify and support players in any difficulties they might encounter

- Provide explanations to customers about products/site/policies/ promotions, etc.

- Update customer account/details with necessary information when needed

- Understand, guide, and support players in Responsible Gambling

- Collaborate with our Fraud and payments team in customer queries

- Understand AML and report any suspicious activity

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