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Fraud & Payments Agent
Location: Larnaca, Cyprus
Salary: 28,000€ - 30,000€
Responsibilities
- Payments investigations
- Proactively find players receiving bonuses which they are not eligible for, applying appropriate processes to resolve the issue
- Suggest improvements to tools and procedures
- Professional handling of all related customer and support queries
- Process incoming and outgoing customer payments, in a timely and error-free manner
- Follow up and payment-related issues or customer queries proactively
- Liaising with third parties such as payment service providers
- Independently determine fraudulent activity and act according to agreed procedures with regards to transactions acceptance, account blocking and further checks
- Minimise fraud loss and chargeback rates through the prevention, detection and investigation of fraudulent or suspected transactions and accounts.
- Investigate suspicious alerts received from any fraud monitoring applications, the Customer Service Team or other sources, and ensure all related records/documentation are maintained.
- Undertake proactive analysis of customer records, to link unidentified accounts to known or suspected fraudulent activity.
- Where available, utilise automated (or other) systems to verify customers and validate any documentation received for KYC purposes.
- Analyse all reported Fraud cases, to identify any new and emerging fraud trends.
- Maintain and review online customers accounts and activity.
- Maintain a close working relationship with other Teams (Marketing, Customer Services and Affiliates, etc)
Requirements
- Graduation of high school or post-secondary school
- Work Experience preferably one year
- Strong communication skills;
- Good organizational skills;
- Meticulous with a high level of attention to detail
- Ability to meet deadlines
- Ability to work well with others and be a team-player
- Understanding and implementing KYC and anti-fraud policies; knowledge of Internet related software & Microsoft Office applications
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