Japanese Speaking Customer Support Agent

Japanese Speaking Customer Support Agent

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What you will be working on

• Delivering a high level of customer service to players regarding their queries and inform them about promotions and tournaments on site.

• Maintaining customer focus and responding to customer queries in accordance to company guidelines.

• Supporting and guiding customers with all requests, escalating and following up where necessary.

• Enable our players with quality solutions in a timely, personal and professional manner that exceeds the customers’ expectations.

• Keep up to date with new information/policies.

• Collaborate with our Fraud and Payments team in order to resolve customer queries

• Collaborate with our CRM team.

• Supporting and guiding customers with all requests and escalating and following up where necessary.

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Experience & skills

• Excellent written and spoken skills in Japanese. Native Japanese speaker is mandatory.

• Intermediate to fluent level of written and spoken English.

• You have a positive and a can-do attitude with a flexible approach.

• You enjoy learning and sharing your knowledge with others.

• You have a genuine interest in iGaming and eager to learn more.

• You take pride in giving support to people with empathy and show engagement in delivering an excellent service.

• An excellent listener.

• A team player that can work independently.

• Previous experience in customer service or similar position.

• Good communication.

• Flexible approach to work and ability to work shift including weekends and public holidays.