VIP Account Manager

VIP Account Manager

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Location: Malta

Salary: 40,000€ - 45,000€

Are you a dynamic and customer-focused professional with a passion for delivering exceptional service? We are seeking a skilled VIP Account Manager to join our Client's team and take ownership of managing a portfolio of their top-tier clients. In this role, you will have the opportunity to engage with their VIP customers across various communication channels, ensuring that their experiences are nothing short of extraordinary.

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Key Responsibilities:

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- Portfolio Management: As the VIP Account Manager, you will take charge of nurturing and cultivating relationships with our esteemed VIP clientele. Your adeptness at understanding their unique needs and preferences will be crucial in maintaining their loyalty and satisfaction.

- Multichannel Correspondence: You'll employ your excellent communication skills to interact with our VIP customers through various channels, including emails, phone calls, and live chat. Your personalized approach will showcase our dedication to catering to their every requirement.

- Proactive Bonus Management: Striving for excellence, you will anticipate the desires of our VIP customers and proactively offer tailored bonuses and rewards that not only reflect our appreciation but also enhance their engagement.

- VIP Gameplay Monitoring: Keeping a watchful eye on the gameplay of our VIP customers, you will respond promptly and appropriately to their activities, ensuring a seamless and enjoyable experience throughout their time with us.

- Feedback Gathering: By actively seeking and collating feedback from our VIP customers, you will play a pivotal role in refining our services and making continuous improvements that resonate with their expectations.

- Efficient Document Handling: Your proactive attitude extends to managing document requests efficiently, streamlining processes for our VIP clients to create a hassle-free experience.

- Insightful VIP Reporting: Through your meticulous analysis and reporting, you will provide valuable insights to the management team, shedding light on VIP trends and preferences that will inform strategic decisions.

- VIP Onboarding: Welcoming new VIP customers aboard will be a part of your responsibilities, where your warm and professional demeanor will set the tone for their journey with us.

- Collaborative Strategy Development: Working closely with the Chief Operating Officer, you will actively contribute to the development and implementation of our VIP strategy, ensuring that it aligns with our company's overarching goals.

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Qualifications:

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- Proven experience in customer relationship management, particularly with VIP or high-value customers.

- Exceptional communication skills across various mediums, showcasing your ability to engage and empathize with clients.

- Demonstrated proactive approach to customer service, with a track record of anticipating customer needs.

- A background in VIP services or gaming is highly desirable, as it will aid in understanding and catering to our clientele.

- Familiarity with sportsbook operations is a plus, enhancing your ability to relate to a diverse range of customer interests.

- Strategic mindset and the capability to collaborate with senior management in refining and implementing VIP-focused strategies.

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